Contact pixelate.video

When a face slips past the blur or a tracked box wanders off what it should be hiding, we want to hear about it, because those are exactly the failures that matter in privacy work. Email is the only channel: no form, no chatbot, no account.

Topics we can help with

• Missed or wrong detections. If Find faces automatically skipped someone, or Track movement automatically lost an object, describe the scene in words: how far away the person was, the lighting, whether they turned away, roughly when it happened. Please do not send the footage. You are hiding something in it for a reason, and we can work from a description.
• Exports and formats. A file that won’t open, an export that stops part way, or a result that looks different from the preview. Include the browser, device and file type.
• Suggestions. Another effect, a better way to place a box, or a guide for a situation we don’t cover yet.
• Journalists and researchers asking how the on-device face detection and tracking work, or how safe pixelation is compared with a Black box.
• Data protection requests. Your footage never reaches us, so there is almost nothing on our side, but questions about anything on the privacy page, including analytics, go to this address too.

How quickly we answer

pixelate.video is an independent project, not a support centre, so there is no guaranteed response time. Every message is read, and reports that could leave someone exposed in a published video are looked at first.

Before you write

The questions on the home page explain the face finder’s limits and which effect to choose. The guides on blurring a face and following a moving object cover most of the tricky cases.